The operational cockpit for customer operations
Customer operations that remember, continue, and resolve.
Operanto sits between your source systems and the people who answer for your customers. Every inquiry arrives with its history, every conversation can be picked up where it left off, and every commitment has a name and a due time next to it.
From inquiry to resolution, one continuous line
Source system
A customer inquires on your website or line-of-business system.
Signed event
The inquiry leaves as a signed domain event — verified, stored once.
Operanto
Customer and opportunity records update with full history.
Responsible person
Someone sees the context and a follow-up task with a due time.
Your source systems remain the system of record. Operanto adds memory and follow-through around them.
Recognize. Resume. Resolve.
Recognize
A returning customer is never a stranger. New inquiries are matched to the people and opportunities already on record, so context arrives before the conversation starts.
Resume
Work continues where it stopped. Conversations, opportunities, and tasks carry their full history with them — whoever picks them up, whenever they pick them up.
Resolve
Nothing trails off. Every open item has a responsible person and a follow-up with a due time until it is closed, and every action along the way is on the record.
What Operanto is
- An operational cockpit. One place where conversations, customers, opportunities, tasks, and the people responsible for them meet.
- A continuity layer. Signed events from your source systems become durable customer and opportunity records that keep their history.
- An integration layer around your source systems. They remain the system of record. Operanto receives what they emit and turns it into work a person can act on.
- Human-in-the-loop AI. Assistance that drafts, summarizes, and suggests — a person reviews and decides before anything reaches a customer.
What Operanto is not
- Not a CRM replacement. We do not ask you to migrate your data or abandon the systems your business already runs on.
- Not a chatbot builder. Operanto does not put a bot between you and your customers.
- No autonomous AI replies. Nothing is sent to a customer without a person choosing to send it. Responsibility stays human.
Early access is invitation-based
Operanto is deployed with a small number of organisations at a time, starting with real estate. If the way your customer operations run today loses context between systems and people, we would like to hear about it.